The Villa Medical Centre

1-2 Roman Road, Prenton, Wirral, CH43 3DB

Current time is 10:21 - We're open

eConsult

eConsult is now live !

Want to receive advice and help from a GP without having to leave the house?

Tired of waiting in a phone queue for an appointment, then eConsult could be the way forward for you …….

The surgery has now gone live with an online service called eConsult, which can be accessed via the surgery’s website. Or by clicking here.

This will allow patients to access help or advice from a GP online and get a response back by the end of the next working day.

Patients will have the option to seek general advice or help for a specific condition or an administrative request such as requesting a fit note. Patients will be able to access self-help information, access local services, get pharmacy advice or get advice from their GP.

 

So what do I have to do as a patient to access eConsult and what happens after I submit the form?

  1. You will be able to click on the eConsult Tile on the practice website or on any of the links added to most pages, with the option to get general advice or help for a specific condition or administrative request.
  2. You will then select help for a condition via a range of options – type to search, A-Z list or by body area.
  3. Once a condition is chosen, you can access self-help information, access local services and pharmacy advice, or get advice from a GP at the surgery.
  4. If selecting ‘treatment and advice from my GP’ then you will be directed to complete an online form about your symptoms.  You will need to confirm that you do not have any symptoms that require immediate or urgent care.
  5. You will then complete the eConsult online form and provide your phone number and email address at the end of the consultation.

 You will then be emailed a confirmation of the consultation and will be informed that the practice will respond to you by the end of the next working day at the latest.  Please check your junk mail folder for confirmation of the consultation and the subsequent response from the surgery.

Frequently Asked Questions for Patients

QUESTIONS ANSWERS
When will I get a response back The Practice will aim to respond to your eConsult within two working days as a maximum.

If you submit an eConsult over the weekend, please note it will not be processed until the surgery re-opens on Monday with a response time within two working days from then at the latest (Wednesday 6pm).

Emergencies Outside of Surgery Hours:

Please call 111 if you require urgent medical attention.

IF YOU HAVE LIFE THREATENING MEDICAL EMERGENCY CALL 999

I don’t have access to the Internet or Elderly Not a problem, a receptionist can go through the eConsult over the phone using the eConsult lite template.
What about my Child You can select ‘I want help for my child’ option.
But I need to be seen?

 

 

But I need to be seen today as an emergency?

Your eConsult will be reviewed by a clinician and if you need to be seen you will be given an appointment.

 

Continue to complete and eConsult. eConsult will flag up whether you need an urgent face to face appointment.

I completed an eConsult and I was advised to contact the practice for an Urgent appointment? This happens when a patient reports symptoms that suggest they are too unwell for the eConsult system.

 

I completed an eConsult, but I have not heard back from the practice. We will check to see if someone has tried to contact you.

 

I have an administrative request. Complete an eConsult selecting ‘I want administrative help’.This will be picked up and handled within the practice time frame.

The Practice will aim to respond to your eConsult within two working days as a maximum.

 If you submit an eConsult over the weekend, please note it will not be processed until the surgery re-opens on Monday with a response time within two working days from then at the latest (Wednesday 6pm).

 

eConsult also works with the NHS App

Use the NHS App to:

  • Get advice about coronavirus
  • Order repeat prescriptions
  • Book appointments
  • Check your symptoms
  • View your medical record
  • Register to be an organ donor
  • Find out how the NHS uses your data
  • Consult a GP or health professional through an online form and get a reply (eConsult)

For more information visit: https://www.nhs.uk/apps-library/nhs-app/

 

 

Opening Times

  • Monday
    08:30 until 12:30
    13:30 until 18:30
  • Tuesday
    07:30 until 12:30
    13:30 until 19:30
  • Wednesday
    08:30 until 12:30
    13:30 until 18:30
  • Thursday
    08:30 until 12:30
    13:30 until 18:30
  • Friday
    07:30 until 12:30
    13:30 until 18:30
  • Saturday
    CLOSED
    Please call NHS 111 if you require an out of hours GP appointment over the weekend
  • Sunday
    CLOSED
    Please call 111 if you require an out of hours GP appointment over the weekend