Important - The Practice will be closed on Good Friday and Easter Monday. Please note PATCHS is only available during surgery opening hours and will NOT be seen by a GP over a weekend, bank holiday or evenings  If you require medical attention when the surgery is closed please ring 111 or visit 111.nhs.uk  If you have a life-threatening emergency please ring 999

The Villa Medical Centre

1-2 Roman Road, Prenton, Wirral, CH43 3DB

wiccg.thevillamedicalcentre@nhs.net

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Patient Satisfaction Survey

Posted on March 6th, 2023

Patient Satisfaction Survey

06/03/2023 -17/032023

The Villa Medical Centre is carrying out a survey to find out what patients think about the care they have received when they contacted us. We plan to use this feedback to improve patients’ experiences and highlight areas where we perform well and to identify the areas where improvements may be needed.

Patients who have seen by GPs or a nurse for the weeks commencing 6th March 2023 to 17th March 2023 may receive a link on your mobile asking to follow the link to complete the questionnaire.  You will be asked about various aspects of your journey; please insert the name of the clinician you have seen. Completing questionnaire shouldn’t take more than 4 minutes to complete.

Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the quality of care you receive.

Responses are confidential, and the results of the survey will be presented in a form that does not allow any individual’s answers to be identified. The results will be published on our website.

Opening Times

  • Monday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Tuesday
    07:00am to 12:30pm
    01:30pm to 06:30pm
  • Wednesday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Thursday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Friday
    07:00am to 12:30pm
    01:30pm to 06:30pm
  • Saturday
    CLOSED
    Please call NHS 111 if you require an out of hours GP appointment over the weekend
  • Sunday
    CLOSED
    Please call 111 if you require an out of hours GP appointment over the weekend
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