Appointments
Who do I see?
Routine appointments
We offer appointments, to our registered patients, with a range of health professionals including GPs, nurses, clinical pharmacists or physiotherapists, depending on your situation. Appointments may be face-to-face, over the phone or online.
Chaperones
If you feel you would like a chaperone present during your consultation please inform Reception when you arrive for your appointment or your doctor/nurse during your consultation who will be happy to arrange this for you. Click here to view our Chaperone Policy.
If you’re struggling to make an appointment, contact us by emailing us at wiccg.thevillamedicalcentre@nhs.net. The surgery management team will get back to you as soon as possible. Please click here for our complaint procedure. If you’re not comfortable raising a complaint directly or do not feel you’ve had a satisfactory response, you can complain to the NHS.
Important: Other Services
Before you make an appointment with your GP surgery, think about what other services might be able to help.
- Go to a pharmacy for advice and treatment for common illnesses, aches and pains that do not need a prescription. Read about how pharmacies can help.
- Call NHS 111 if you have an urgent medical problem, but you’re not sure what to do.
- Visit 111 online for urgent medical advice for people aged 5 and over only.
- Visit a sexual health clinic for testing for sexually transmitted infections and contraception advice.
You do not have to make an appointment or register for these services.
Text Message Reminders
If you have provided us with your mobile phone number, you will receive a text message reminder on your phone regarding appointments and health care.
If you do not wish to receive text message appointment reminders, please contact Reception to let them know and you can opt out of this service.
If you see the nurse for ongoing medical reviews and depending on what you are seeing the nurse for, your appointment may be split between two nurses. If you receive text message appointment reminders, this will result in you receiving 2 text message reminders; one for each nurse appointment. Please ensure that you check each text message and arrive for the earlier appointment.
Cancelling your appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer that appointment to someone else.
Consult with a Doctor online
The Practice will aim to respond to your request within two working days as a maximum. If you submit a request over the weekends/ bank holidays, please note it will not be processed until the surgery re-opens on Monday with a response time within two working days from then at the latest (Wednesday 6 pm).
Our goal is to increase efficiency, convenience and continuity when interacting with our services and consulting with our GPs.
Start hereHome Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am. We ask for your co-operation in ensuring that any visits requested after this time are for urgent cases only.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
It is Practice Policy that all children are brought to the surgery by an adult, enabling them to be seen promptly.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Who do I see?
