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As from 13th February 2023, we have changed our Appointment System.
The New online consultation service offers a secure, simple, and flexible way for our patients and carers to contact us using digital platforms, the PATCHS . It will not replace face-to-face appointments, it is simply a signposting tool, to ensure our phone lines are kept as accessible as possible for our most vulnerable and poorly patients. Every request to see or speak to a GP, thus, will need to be requested via our digital platform PATCHS.
The Practice will aim to respond to your request within two working days as a maximum. If you submit a request over the weekend, please note it will not be processed until the surgery re-opens on Monday with a response time within two working days from then at the latest (Wednesday 6 pm).
Our goal is to increase efficiency, convenience and continuity when interacting with our services and consulting with our GPs.
Emergencies Outside of Surgery Hours: Please call 111 if you require urgent medical attention. IF YOU HAVE LIFE-THREATENING MEDICAL EMERGENCY CALL 999
Our Appointment System
You can help us make this new appointment system work by:
We would like to thank you for your patience with this transformation process and hope we can work together to make the appointment system work. Your comments will be greatly appreciated. We feel that we have tried to accommodate all patients by offering a variety of pre-bookable and book on the day appointments and if this does not work, we may have to move to a book on the day system only.
It is Practice Policy that children are brought to the surgery by an adult, enabling them to be seen promptly.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Both nurses and doctors are available daily to speak to patients on the telephone. Please arrange this with Reception. Please do not ring between 12:30pm and 1:30pm when we are closed unless you have an urgent problem which can’t wait until after 1:30pm.
If you feel you would like a chaperone present during your consultation please inform Reception when you arrive for your appointment or your doctor/nurse during your consultation who will be happy to arrange this for you. Click here to view our Chaperone Policy.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer that appointment to someone else.