1-2 Roman Road, Prenton, Wirral, CH43 3DB
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As from 22nd June 2020, we have changed our GP Appointment System
Our goal is to increase efficiency, convenience and continuity when interacting with our services and consulting with our GPs.
Using digital platforms, like eConsult and our website, we want to greatly reduce long wait times for answers you need now. From 22ND June 2020 we are not offering future appointments with a GP. Every request to see or speak to a GP will need be requested via our digital platform eConsult.
The Practice will aim to respond to your eConsult within two working days as a maximum. If you submit an eConsult over the weekend, please note it will not be processed until the surgery re-opens on Monday with a response time within two working days from then at the latest (Wednesday 6pm).
Emergencies Outside of Surgery Hours: Please call 111 if you require urgent medical attention. IF YOU HAVE LIFE THREATENING MEDICAL EMERGENCY CALL 999
As from 7 April 2015 we have a new appointment system
You can help us make this new appointment system work by:
We would like to thank you for your patience with this transformation process and hope we can work together to make the appointment system work. Your comments will be greatly appreciated. We feel that we have tried to accommodate all patients by offering a variety of pre-bookable and book on the day appointments and if this does not work, we may have to move to a book on the day system only.
It is Practice Policy that children are brought to the surgery by an adult, enabling them to be seen promptly.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Both nurses and doctors are available daily to speak to patients on the telephone. Please arrange this with Reception. Please do not ring between 12:30pm and 1:30pm when we are closed unless you have an urgent problem which can’t wait until after 1:30pm.
If you feel you would like a chaperone present during your consultation please inform Reception when you arrive for your appointment or your doctor/nurse during your consultation who will be happy to arrange this for you. Click here to view our Chaperone Policy.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer that appointment to someone else.