Important - Please note: PATCHS is only available during surgery opening hours and will NOT be seen by a GP over a weekend, bank holiday or evenings  If you require medical attention when the surgery is closed please ring 111 or visit  If you have a life-threatening emergency please ring 999

The Villa Medical Centre

1-2 Roman Road, Prenton, Wirral, CH43 3DB

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Military Veterans

Leaving the armed forces can be a daunting process to undertake. Understanding what options, you have and what actions you can take will help make your transition from military healthcare to civilian healthcare as smooth as possible.

The Villa Medical Centre is a Veteran Friendly Practice Accreditation Certificate  

This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated staff member who has specialist knowledge of military related health conditions and veteran specific health services.

If you are a military veteran please let the surgery know by emailing: Please ensure you send your service number along with any documentation you have by way of validation.

You are a veteran if you have actively served in the armed forces for at least one day.  Reservists who are not currently mobilised are also given the status of veteran until they return to actively serving.

All veterans, family members and carers can access a range of specialist healthcare and support created to provide treatment and care for many different problems.

Support for health problems not caused by service

If you have a new or existing health problem that is not caused by your time in the armed forces, you can use regular NHS services to get treatment. It is important to register with a GP surgery once you have left the armed forces and to tell them you have served. A GP can help refer you to NHS or dedicated veteran specialist services.

Find more information about NHS services and how to access them.

Waiting lists and priority treatment  If you have a health problem caused by your time in the armed forces, you will usually go on a waiting list before you receive care. However, you may be able to receive NHS care quicker than normal through priority treatment for veterans.

Priority treatment is not guaranteed. Receiving priority treatment depends on your situation and the nature of the treatment required. This includes:

  • if other people have a higher clinical need than you
  • the urgency of your treatment
  • the type of treatment you need

Find more information on waiting lists and priority treatment.

Help when transitioning from armed forces healthcare

When you leave the armed forces, it is important to complete a number of steps to make sure you can receive healthcare through the NHS and specialist veteran services.

This includes:

  • registering with a GP surgery
  • making sure your GP surgery has a copy of your military summary medical records
  • telling your GP surgery that you are a veteran so this can be flagged on your NHS medical note

National Organizations who offer help and advice to veterans and their families

Service Families Federations

For serving personnel and their families.

The 3 Service Families Federation offer independent and confidential advice on a range of issues for all service families.

    1. Website for Army Families
    2. Website for Naval Families
    3. Website for Royal Air Force Families
  • SSAFA website  For serving personnel, veterans and armed forces families. SSAFA provides lifelong emotional and practical support. To get support, call their helpline or use their online chat Monday to Friday, 9 to 5.30pm.  Helpline: 0800 260 6767
  • The STOLL Website  For veterans who struggle to live independently. Provides housing and support services to help veterans live independently.
  • Togetherall website    For serving personnel, reservists, veterans and armed forces families.   Togetherall is a mental health support service that provides anonymous, round-the-clock online support, with trained counsellors available at all times. There’s a supportive community and lots of free resources that all armed forces personnel, reservists, veterans and their families can use at any time.
  • The Veterans Gateway    For veterans and their families. Veterans Gateway provides wellbeing support and advice on their website and with their 24/7 Live Chat, text messaging and helpline. Helpline: 08088021212  Text chat: 81212
  • The Veterans Gateway live chat
  • Walking with the Wounded  For veterans and their families. Walking with the Wounded offers support services for a range of issues, such as mental health, employment, criminal justice and addiction. Their website offers information on how to be referred to their services

Armed forces charities for people with specific healthcare conditions

  • Blesma   For veterans who have experienced life-changing limb loss, lost the use of a limb, or lost sight during service, as well as their families.  Blesma, The Limbless Veterans, offers advice and support through their local support officers. Blesma also provides financial assistance to help with the additional costs of disability.
  • Blesma phone number: 020 8590 1124
  • Blind Veterans  For veterans who have experienced sight loss and their families.  Blind Veterans offers community groups, rehabilitation and support with care as well as advice on their website. Phone number: 0800 389 7979
  • Women’s armed forces charities
  • Salute Her UK  Salute Her UK   For women veterans who are survivors of military sexual trauma and their families. Salute Her UK provides a support service which offers mental health therapy and interventions for women survivors of military sexual trauma in a single sex environment.
  • SMART Recovery SMART Recovery  SMART Recovery runs a network of self-help and mutual aid meetings where participants help themselves and fellow members with recovery from any kind of addictive behavior.

Healthcare for the armed forces community

Charities and support groups

Opening Times

  • Monday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Tuesday
    07:00am to 12:30pm
    01:30pm to 06:30pm
  • Wednesday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Thursday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Friday
    07:00am to 12:30pm
    01:30pm to 06:30pm
  • Saturday
    Please call NHS 111 if you require an out of hours GP appointment over the weekend
  • Sunday
    Please call 111 if you require an out of hours GP appointment over the weekend
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