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We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please complete print the attached Complaints Comments Leaflet and forward to the Practice Manager or alternatively contact the Practice Manager and she will deal with your concerns appropriately WICCG.TheVillaMedicalCentre@nhs.net
Please see the attached Patients Charter. Further written information is available on the complaints procedure from reception.