The Villa Medical Centre

1-2 Roman Road, Prenton, Wirral, CH43 3DB

Current time is 22:17 - Sorry, we're closed

Complaints & Comments

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete print the attached  Complaints Comments Leaflet  and forward to the Practice Manager or alternatively contact the Practice Manager and she will deal with your concerns appropriately WICCG.TheVillaMedicalCentre@nhs.net

Please see the attached Patients Charter. Further written information is available on the complaints procedure from reception.

Opening Times

  • Monday
    08:30 until 12:30
    13:30 until 18:30
  • Tuesday
    08:00 until 12:30
    13:30 until 18:30
  • Wednesday
    08:30 until 12:30
    13:30 until 18:30
  • Thursday
    08:30 until 12:30
    13:30 until 18:30
  • Friday
    08:00 until 12:30
    13:30 until 18:30
  • Saturday
    CLOSED
    Please call NHS 111 if you require an out of hours GP appointment over the weekend
  • Sunday
    CLOSED
    Please call 111 if you require an out of hours GP appointment over the weekend