The Villa Medical Centre

1-2 Roman Road, Prenton, Wirral, CH43 3DB

It's Sunday 8:56 PMSorry, we're closed

NHS

Telephone: 0151 608 4702 Out of Hours: 111

Fax: 0151 609 0067

wiccg.thevillamedicalcentre@nhs.net

Complaints & Comments

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete print the attached Complaints & Comments Form (it is not possible to complete it online) and forward to the Practice Manager or alternatively contact the Practice Manager and she will deal with your concerns appropriately.

Please see the attached Practice Charter. Further written information is available on the complaints procedure from reception.

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Patient Participation Group

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  • We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    08:30 - 18:30 ( closed 12:30 - 13:30)
  • Tuesday
    07:00 - 19:30 ( closed 12:30 - 13:30)
  • Wednesday
    08:30 - 18:30 ( closed 12:30 - 13:30)
  • Thursday
    08:30 - 18:30 ( closed 12:30 - 13:30)
  • Friday
    07:00 - 18:30 ( closed 12:30 - 13:30)
  • Saturday
    CLOSED - Please call 0151 652 6077 if you require an out of hours GP appointment over the weekend
  • Sunday
    CLOSED - Please call 0151 652 6077 if you require an out of hours GP appointment over the weekend