Important - The Practice will be closed on Good Friday and Easter Monday. Please note PATCHS is only available during surgery opening hours and will NOT be seen by a GP over a weekend, bank holiday or evenings  If you require medical attention when the surgery is closed please ring 111 or visit 111.nhs.uk  If you have a life-threatening emergency please ring 999

The Villa Medical Centre

1-2 Roman Road, Prenton, Wirral, CH43 3DB

wiccg.thevillamedicalcentre@nhs.net

Sorry, we're closed

Complaints & Comments

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete print the attached  Complaints Comments Leaflet  and forward to the Practice Manager or alternatively contact the Practice Manager and she will deal with your concerns appropriately WICCG.TheVillaMedicalCentre@nhs.net

Please see the attached Patients Charter. Further written information is available on the complaints procedure from reception.

Opening Times

  • Monday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Tuesday
    07:00am to 12:30pm
    01:30pm to 06:30pm
  • Wednesday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Thursday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Friday
    07:00am to 12:30pm
    01:30pm to 06:30pm
  • Saturday
    CLOSED
    Please call NHS 111 if you require an out of hours GP appointment over the weekend
  • Sunday
    CLOSED
    Please call 111 if you require an out of hours GP appointment over the weekend
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