The Villa Medical Centre

1-2 Roman Road, Prenton, Wirral, CH43 3DB

Current time is 19:01 - Sorry, we're closed

Complaints & Comments

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete print the attached Complaints & Comments Form (it is not possible to complete it online) and forward to the Practice Manager or alternatively contact the Practice Manager and she will deal with your concerns appropriately.

Please see the attached Practice Charter. Further written information is available on the complaints procedure from reception.

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Opening Times

  • Monday
    08:30 until 12:30
    13:30 until 18:30
  • Tuesday
    07:30 until 12:30
    13:30 until 19:30
  • Wednesday
    08:30 until 12:30
    13:30 until 18:30
  • Thursday
    08:30 until 12:30
    13:30 until 18:30
  • Friday
    07:30 until 12:30
    13:30 until 18:30
  • Saturday
    CLOSED
    Please call NHS 111 if you require an out of hours GP appointment over the weekend
  • Sunday
    CLOSED
    Please call 111 if you require an out of hours GP appointment over the weekend