Important - Please note: PATCHS is only available during surgery opening hours and will NOT be seen by a GP over a weekend, bank holiday or evenings  If you require medical attention when the surgery is closed please ring 111 or visit  If you have a life-threatening emergency please ring 999

The Villa Medical Centre

1-2 Roman Road, Prenton, Wirral, CH43 3DB

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Sharing Patient Information

Your medical record is a life-long history of your consultations, illnesses, health tests, prescriptions, and other treatments. This information is important for your care and is also a record of your relationship with health care staff, doctors, nurses and others, over the years. This relationship is based on mutual trust and confidence and we continue to do everything possible to protect that trust. The NHS asks for information about you and this page will help explain what information is collected and the reasons why it is needed.

Coronavirus Update – Due to the Coronavirus (COVID-19) outbreak NHS Digital will and have been planning and researching using shared patient information. Please click on the following link to see how your medical data is being used during this pandemic.NHS Digital COVID-19 Shared Data


What information do we collect about you?

The information we collect from you helps ensure that you receive the best possible care from us. It is important that the details you provide are accurate and you let us know of any changes, for example, if you change your address. Information may be written down (manual records), or held on computer (electronic records). The information we hold will include:

  • Basic details about you, such as name; date of birth; address; NHS number and next of kin.
  • Contacts we have had with you, such as clinic visits.
  • Notes and reports about your health and any treatment and care you receive.
  • Results of investigations such as laboratory and x-ray results.
  • Relevant information from other health professionals, relatives, or those who care for you and know you well.

How do we use the information?

Your records are used to guide and administer the care you receive and this will ensure that:

  • Your doctor, nurse or any other healthcare professionals involved in your care have accurate and up-to-date information to assess your health and make decisions about the care you need.
  • We can contact you for health checks (for example, immunization, cervical smears, breast screening or other preventative treatment).
  • Information is available if you see another doctor, or are referred to a specialist in another part of the NHS.
  • Your GP practice and the hospital have enough information to ensure continuity of care; therefore information will be passed from your GP practice to the hospital providing care and back again. In some cases, this is an automatic process.
  • There is a good basis for assessing the type and quality of care you have received.
  • Your concerns can be properly investigated if you need to complain.

Who has access to the information?

Doctors, nurses, dentists, pharmacists and other healthcare professionals need access to your records. However, this is on a strict need-to-know basis and only includes those directly involved in your care. Secretaries, receptionists, and other clerical staff will need limited access in order to carry out administrative tasks such as typing letters and booking appointments. All staff employed by the NHS organisations have a legal duty to keep information about you confidential and secure. Wirral NHS staff work to a Code of Conduct for handling personal information.

What else do we do with the information?

Your information may also be used for one of the purposes listed below. This would normally be anonymised so that your name, address and anything else which could identify you are not visible.

  • To pay your GP, dentist and hospital for the care they provide
  • To review the care we provide to ensure this is of the highest quality
  • To plan services to meet future healthcare needs
  • To prepare statistics on NHS performance
  • To teach and train other health professionals
  • To conduct health research and development. You will be specifically asked for consent to any research project in which you participate directly
  • To help plan your ongoing care with other agencies, for example, Social Services
  • To audit NHS accounts and services, which may be carried out by external quality assurance teams.

The NHS is also required to have processes in place to manage patient information (e.g. keeping and updating records) and your medical information will be included within these processes.

The NHS is required by law to report certain information to the relevant authorities. Examples of this are:

  • Certain infectious diseases such as, measles and meningitis must be notified (this does not include HIV/AIDS)
  • Notification of births and deaths, and
  • A court of law can insist that medical information be disclosed to them in certain circumstances and they will guide you through the process. There may be a fee charged for this.

Please see our Patient Privacy Notices. Leaflets are available at reception.

Patient Privacy Notice

Please see information on how to access your medical records.

Access to Health Records

Opening Times

  • Monday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Tuesday
    07:00am to 12:30pm
    01:30pm to 06:30pm
  • Wednesday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Thursday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Friday
    07:00am to 12:30pm
    01:30pm to 06:30pm
  • Saturday
    Please call NHS 111 if you require an out of hours GP appointment over the weekend
  • Sunday
    Please call 111 if you require an out of hours GP appointment over the weekend
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