Important - Please note: PATCHS is only available during surgery opening hours and will NOT be seen by a GP over a weekend, bank holiday or evenings  If you require medical attention when the surgery is closed please ring 111 or visit  If you have a life-threatening emergency please ring 999

The Villa Medical Centre

1-2 Roman Road, Prenton, Wirral, CH43 3DB

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How to Access your GP

Posted on December 24th, 2021

How To Access Your GP

There are three ways to get in touch with your GP practice. It’s no secret that our surgeries have been busier than ever. And as we head into winter, you
may require our services more often. That’s why we’re letting you know that there are several ways to contact your GP practice team, whether it’s for you or someone you care for.

If you need to contact GP, do not come to the surgery in person.

You can:

  1. Visit our website The Villa Medical Centre ( and submit your query via Online PATCHS
  2. email us at .
  3. Use Online services including NHS App ( )
    • to order repeat prescriptions.
    • see parts of your health record, including test results.

We may

  • Book a face-to-face appointment for you
  • Arrange a phone or video consultation
  • Send you a text message, for example, inviting you for a blood test
  • Refer you to another service.

However we respond, you can rest assured that we’re always looking after your needs. You’ll only be asked to visit the surgery if absolutely necessary.

How To Access your GPAnimation (youtube)

Help us, help you
When requesting care, whether online, by phone or in person, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise those who need our care most.

If you prefer not to say what’s wrong – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this.

Help from your local pharmacy team
Your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.

For urgent medical help
If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help. Call or go online,  For life-threatening emergencies, dial 999.

Wirral Walk in Centers and Minor Injuries and Illness Services

Wirral’s NHS Walk in centers are also opened to offer treatment and advice on a range of minor illnesses and injuries such as infections and rashes, fractures, minor cuts and bruises and burns and strains. You do not need an appointment

Visiting us
When visiting the surgery, please remember you still need to wear a face covering and
maintain social distancing to protect vulnerable patients from Coronavirus infection

Opening Times

  • Monday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Tuesday
    07:00am to 12:30pm
    01:30pm to 06:30pm
  • Wednesday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Thursday
    08:30am to 12:30pm
    01:30pm to 06:30pm
  • Friday
    07:00am to 12:30pm
    01:30pm to 06:30pm
  • Saturday
    Please call NHS 111 if you require an out of hours GP appointment over the weekend
  • Sunday
    Please call 111 if you require an out of hours GP appointment over the weekend
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