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Email from Patient Access to All users regarding the important security update :
We contacted you in July regarding the upcoming requirement to set a security PIN in Patient Access, to help further protect your account data alongside your password. In response to feedback from users we have made the decision to change this requirement from the setting of a five-digit PIN to the setting of a memorable word.
We are dedicated to safeguarding information relating to your health and the existing measures in Patient Access already offer a very high level of data protection and security. We are introducing an additional authentication step when signing in to Patient Access to further protect your data. You will be asked to set a ‘memorable word’ that you will need to enter three characters from when signing in to Patient Access, as well as your usual password. You will also be able to set a ‘memorable word reminder’ to help prompt you if at any point you forget it.
Data security is our priority and the introduction of this new measure is important in providing further protection to your data.
Please note that the memorable word requirement is now live. You will be asked to set up a Memorable word the next time you log in.
Please do not respond to this email with any medical queries. If you have any technical queries or questions regarding the content of this email please contact our Support team via the Patient Access website. They’re here to help you on all things Patient Access, so contact us rather than your GP practice as this is a very busy time for them.
The team at Patient Access