The Villa Medical Centre

1-2 Roman Road, Prenton, Wirral, CH43 3DB

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Security update to all Patient Access users

Posted on November 6th, 2020

Security Update Notification for Patient Access

Email from Patient Access to All users  regarding the important security update :

Hi

We contacted you in July regarding the upcoming requirement to set a security PIN in Patient Access, to help further protect your account data alongside your password. In response to feedback from users we have made the decision to change this requirement from the setting of a five-digit PIN to the setting of a memorable word.

Memorable word

We are dedicated to safeguarding information relating to your health and the existing measures in Patient Access already offer a very high level of data protection and security. We are introducing an additional authentication step when signing in to Patient Access to further protect your data. You will be asked to set a ‘memorable word’ that you will need to enter three characters from when signing in to Patient Access, as well as your usual password. You will also be able to set a ‘memorable word reminder’ to help prompt you if at any point you forget it.

Data security is our priority and the introduction of this new measure is important in providing further protection to your data.

Please note that the memorable word requirement is now live. You will be asked to set up a Memorable word the next time you log in.

Please do not respond to this email with any medical queries. If you have any technical queries or questions regarding the content of this email please contact our Support team via the Patient Access website. They’re here to help you on all things Patient Access, so contact us rather than your GP practice as this is a very busy time for them.

Kind regards,

The team at Patient Access

Opening Times

  • Monday
    08:30 until 12:30
    13:30 until 18:30
  • Tuesday
    07:30 until 12:30
    13:30 until 19:30
  • Wednesday
    08:30 until 12:30
    13:30 until 18:30
  • Thursday
    08:30 until 12:30
    13:30 until 18:30
  • Friday
    07:30 until 12:30
    13:30 until 18:30
  • Saturday
    CLOSED
    Please call NHS 111 if you require an out of hours GP appointment over the weekend
  • Sunday
    CLOSED
    Please call 111 if you require an out of hours GP appointment over the weekend